Railway volunteer service warm spring festival travel < / BR > on January 20, the national railway is expected to send 12.24 million passengers

On January 20, the 11th day of Spring Festival, the national railway is expected to send 12.24 million passengers, a year-on-year increase of 19.8%, 10817 passenger trains are expected to be opened, and 1370 passenger trains are expected to be opened. The railway department organizes the recruitment of volunteers for the Spring Festival transportation, goes deep into the front line of the Spring Festival transportation, provides warm services for the convenience and benefit of the people, and warms the way home for the passengers.  

On January 19, the national railway sent 11.753 million passengers, an increase of 1.86 million on a year-on-year basis, an increase of 19.1%. The railway transportation was safe and orderly. Among them, Beijing bureau group company sent 1069000 passengers, an increase of 137000 passengers, an increase of 14.7%; Shanghai Bureau Group Company sent 2311000 passengers, an increase of 317000 passengers, an increase of 15.9%; Guangzhou Bureau Group Company sent 2046000 passengers, an increase of 299000 passengers, an increase of 17.1%. On February 18, the railway department began to sell tickets for February 17 (January 24). 12.168 million tickets were sold for railways across the country, of which 10.409 million were sold for railway 12306 network, accounting for 85.5% of the total ticket sales. On the 20th, popular directions for passengers to buy tickets were: Beijing to northeast, Chongqing and Guizhou; Yangtze River Delta to northeast, Sichuan and Chongqing; Guangshen to northeast, Nanchang, Kunming, Guiyang and Nanning. There are still a small number of excess tickets in the popular direction, and sufficient in other directions, which can be purchased by passengers in time.  

Since the start of the Spring Festival, volunteers have been active in major railway stations across the country, providing consultation, guidance, assistance and other services for passengers, so as to make the Spring Festival travel more safe, orderly and warm. Young employees and local volunteers of Harbin Bureau Group Co., Ltd. have formed a "little blue pigeon" volunteer service team, serving more than 4000 hours in major stations. Volunteers of Taiyuan Bureau Group Co., Ltd. created a simple and easy to remember "bullet train safety song" and made a love card of "hand in hand" to remind passengers to travel safely. Zhengzhou Bureau Group Co., Ltd. set up a party member service team to provide "one-stop" intimate services for key passengers such as the elderly, the young, the sick, the disabled and pregnant. Wuhan Bureau Group Co., Ltd. invited medical volunteers to provide medical consultation and rescue services for passengers. Jinan Bureau Group company recruited more than 400 volunteers from universities to serve the Spring Festival. Chengdu Bureau Group Co., Ltd. optimized the equipment and facilities of "mother and child service area" of Chengdu east station, and sent more volunteers to serve the mother and child passengers. Kunming Bureau Group Co., Ltd. arranges young volunteers with expertise in ethnic language translation at stations with large passenger flow to provide consultation and guidance services for ethnic minority passengers. Urumqi Bureau Group Co., Ltd. has set up "small green fruit safety lecture hall" and arranged bilingual (Chinese, Uyghur) volunteers to explain railway travel safety knowledge to children's passengers and parents. Qinghai Tibet Group Co., Ltd. carried out the warm winter action of "warm home road of youth voluntary travel", spreading new ideas and fashion of civilized travel. Beijing Bureau and Nanchang Bureau Group Co., Ltd. arranged volunteers to publicize the use of e-ticket, guide passengers to travel conveniently and improve the efficiency of entering the station.  

The railway department reminds the majority of passengers that at present, the application of e-ticket has basically covered the national high-speed railway and intercity railway. If the ticket purchased by the passenger is an e-ticket, it is not necessary to exchange for paper ticket, and the ticket can be checked by holding the ID card of ticket purchase. If reimbursement voucher is required, it can be printed at any station or ticket window in the country with the original valid ID card used during ticket purchase within 30 days before or after the train starts. At the same time, the Railway Department reminded that the EMU is a fully closed, non-smoking train. For the sake of your and other passengers' safety and health, please do not smoke in any part of the train.