Announcement of China Railway Guangzhou Bureau Group Co., Ltd. on the temporary adjustment of operation scheme of jiangzhan, Guangzhou Zhuhai and Zhuhai Ji'an Intercity Railway on August 19, 2020

In order to ensure the safety of railway transportation and passengers, the railway department further adjusted the transportation plan due to the change of landing direction of typhoon haigos, which was the seventh typhoon of this year. On the 19th, the railway department arranged the inter city railway of jiangzhan, Guangzhu and Zhuji to stop operation, and arranged some trains of Guangzhou Shenzhen intercity railway and Guangzhou Shenzhen Hong Kong high-speed railway to stop operation. The route from Zhuhai to Beijing West g68 and Zhuhai to Zhengzhou east g542 all started from Guangzhou south.  

The railway department will pay close attention to the dynamics of typhoon haigauss, and timely adjust the train operation scheme and release relevant train operation adjustment information in real time according to the influence degree of typhoon. Please pay close attention to the station announcement for the specific information about train outage and operation adjustment. You can also call 12306 railway customer service hotline or visit the railway 12306 official website for inquiry. Please arrange the refund time reasonably and don't concentrate on the train station. Please understand the inconvenience caused by the weather.  

The railway department reminds: 1) passengers who have purchased the tickets of the stopped trains can go to any railway station window in the country to handle the refund procedures with their tickets no later than 30 days (including the same day) from the date of taking the train; 2) passengers who purchase tickets from 12306 website can refund their tickets directly on the website, and the above fees are not charged.  

For details, please visit www.12306.cn The website query shall be subject to the announcement of the station on that day.