E-ticket to improve passengers' happiness

From November 26, Zhenjiang South Station and Danyang North Station under the jurisdiction of Zhenjiang railway station have officially bid farewell to paper tickets and entered the era of electronic tickets. It indicates that the Yangtze River Delta railway is gradually expanding the application scope of e-ticket. (news source: sina.com)

it is understood that when the application of e-ticket is mature, it will provide good conditions for railway departments to innovate service methods and carry out extended services. On the one hand, the scope of railway ticketing service will be more extensive. Passengers can use banks, post offices and other outlets and self-service equipment all over the city and countryside to purchase electronic tickets. The coverage of railway ticketing network will be more extensive, and passenger payment will be more convenient. On the other hand, there are more forms of ticketing services. Since there is no need to print paper tickets, the railway department will gradually develop products such as weekly tickets, monthly tickets, time tickets and booking services to further improve the experience of passenger ticket buying.

since November 22, 2018, the railway department has started the pilot application of e-ticket in Hainan high-speed rail around the island. As of the end of June this year, about 20.87 million e-tickets have been sold. Since February this year, the three major stations in Wuhan (Hankou station, Wuhan station and Wuchang station) have realized paperless boarding, and passengers can "brush their faces and enter the station". In July of this year, four high-speed rail intercity railways were expanded, including Shanghai Nanjing, Chengdu Chongqing, Guangzhou Zhuhai (West of Zhanjiang), Kunming Dali Lijiang. As the future development trend of ticketing field, electronic ticket is an important way to improve the intelligent level of railway, which is closely related to passenger travel experience. In order to expand the application of e-ticket in the railway and improve more passengers' sense of travel and happiness, the Yangtze River Delta railway has promoted the pilot and promotion of e-ticket application in an orderly manner since this year. In recent years, the railway sector has been trying to meet the travel needs of the public and accelerate the upgrading of services, especially the full use of network resources in the process of railway reform, which not only makes the railway keep pace with the times in social development, but also brings greater convenience to the majority of passengers. From wechat pushing ticket purchase and change information to launching two-dimensional code excess ticket query, to Internet ordering service one hour before driving, to zero transfer intelligent service in railway station, to today's wireless and paperless high-speed rail travel, we have to say that this series of reforms make the pace of passengers lighter. As a major traffic artery, the

railway is an important choice for national travel. Its development and expansion not only depends on the improvement of "eight vertical and eight horizontal" road network hardware, but also includes the continuous optimization and upgrading of service software. More and more intimate service is an important sign of railway development. The railway department is starting with little by little improvement and details, trying to provide more convenient services for passengers' travel, and improve more passengers' sense of travel and happiness. (Chen Ying)