No loss of service, perfect travel experience
Mr. Huang, a passenger, was on a business trip from Hengyang to Changsha on the high-speed railway. He left his handbag on the luggage rack because he got off in a hurry. There were 200000 yuan worth of precious calligraphy, paintings and medicines in it. He was very anxious about it. Fortunately, the railway police and train staff worked together to help them find their handbags. On October 23, Mr. Huang specially came to Changsha south railway station police station of Changsha Railway Public Security Department to give a golden flag to thank him. (Changsha Evening News, October 24)
lost and recovered. It's not a rare thing on the railway. No matter how valuable it is, you can get in touch with the station staff in time or a 12306 can help you out. Although Mr. Huang's handbag is so valuable that it can be put on record, it is not so that the railway can pay attention to it. Recently, a child in Ningqiang, Shaanxi Province left his work book on the train. With the help of the staff, it took less than two hours to recover the lost property.
at the end of the day, it's just the tip of the iceberg on the railway service, and it's really the responsibility of the railway. Just as the so-called people first, while ensuring the travel experience, the railway is also constantly improving the emergence experience. The emergence of electronic ticket is one of the best proof.
since October 12, the pilot of e-ticket in Guangxi coastal area has been prepared for a long time. The first shot of this "revolution" has been fired by the D-and g-trains in five stations. However, since then, the pilot of e-ticket has gradually increased, and the era of "paperless" driving has come. It reduces the process of picking up tickets and provides many conveniences for the passengers to catch the train. The sales volume of electronic tickets also proves its significance. Paper tickets may not be out of the stage, but electronic tickets do increase the selectivity of passengers, save time in travel, and comprehensive promotion is worth looking forward to.
railway has been working hard on service, but I think the best service is to facilitate people's travel, and the railway actively carries out the policy of new line. Three new lines were launched in September and October this year, and there are not a few expected to open at the end of this year. The construction of a railway is not only to shorten the distance between two cities, but also to bring far more value and significance. The completion of the Zhang Hu high speed railway will directly shorten the time from Hohhot to Beijing by up to 6 hours, which is a change in distance; the completion of the Qian Zhang Chang railway will fill the gap in the railway network between Chongqing, Hubei and Hunan provinces, and end the history of many cities without trains, which is a change in history; the completion of the Beijing Zhang high speed railway means the first 350km / h automatic driving in the world The advent of the intelligent high-speed railway is a technological change... A 6031 a 6031 traffic nationwide, railway first, this is the slogan that every railway employee will remember. Do not forget the original mind, always remember the purpose of serving the people, so that the railway becomes the most comfortable transportation. Forge ahead, constantly improve, speed up, and improve service. The continuous improvement of the "eight horizontal and eight vertical" railway network is striving to achieve a large network covering the whole country. The service of
does not lose speed. We strive to create a perfect travel experience, ensure the quality of travel on the "hardware" of science and technology, and guarantee the travel experience on the "software" of service, which is not only "stable, flat and fast", but also "comfortable, reassuring and reassuring", so that every passenger feels at home. Improving railway service, optimizing travel experience and improving the coverage of railway network are both progressive and futuristic. Let's wait for the future of China's high-speed rail. (Cai Qi)