Exquisite service to show the new role of railway in the new era

On October 18, the 7th world military Games opened in Wuhan. In order to ensure the wonderful travel experience of the world's guests, Hankou railway station, the largest European railway station in China, has already carried the "first-class package" of exquisite services. (October 17, CCTV) the

world military games is a comprehensive world's highest level military games, known as the "Olympic Games for soldiers". The 7th military games in 2019 will be held in Wuhan. Wuhan will once again show the world China's strength, Chinese culture and Chinese spirit. Wuhan Railway Department, which is located in the main thoroughfare of nine provinces in Central China, has a strong sense of ownership, sincere feelings of host country, and exquisite services to add luster and luster to the military games.

exquisite service, embodied in a "real" word. The grand occasion of the military games is unprecedented, with a large number of guests from all over the world and tourists from all over the country, which has brought severe challenges to the railway service work. In order to accomplish this glorious mission, Wuhan Railway Department has to make a solid foundation and take the lead in the transformation of the passenger station, beautify the appearance of the station, optimize the basic environment of the station, such as temperature, brightness, broadcast sound, etc., and upgrade the landscape of the station area. Hankou station is equipped with a waiting area for military games guests, "military window" and "bilingual service window", 12 special guidance signs for military games, and 3 new special reception points for military games to make the service work more practical and detailed; the waiting hall of Wuhan station holds the exhibition of "Jingchu culture. Take high-speed rail to the world," bless the motherland "staff calligraphy photography exhibition, and produces" prosperous China ". "Welcome the military games" and other theme flowers create a strong atmosphere for the military games. Wuhan railway department plans and organizes carefully in advance to ensure the smooth progress of the event with practical measures, which shows the most beautiful attitude of struggle.

exquisite service is embodied in a "feeling". China has always been a country of rites and rituals. Traditionally, it attaches great importance to reciprocity. Wuhan Railway Department advocates that employees should speak civilized words, do civilized things and be civilized people, spread enthusiasm and friendship with a friendly smile, a little patience, a kind greeting, and praise manually and politely for this military games. Hankou station, Wuchang station and Wuhan station increased the frequency of Bilingual Broadcasting, upgraded the service desks such as "heart to heart", "five hearts" and "580", established bilingual service team, little orange lamp college student volunteer service team and Silk Road volunteer service team, served the military games with sincerity, served the guests of all countries with emotion, and added luster to Wuhan's bright business card. It's great to have friends from afar. The people of Wuhan Iron and steel group start from themselves and every little thing. With good self image and high-quality service, they show the spirit of Wuhan Iron and further enrich the connotation and extension of service.

exquisite service is embodied in one "detail". Small things make great things, and details make perfect things. In order to better serve the military games, Wuhan railway department made an article on refinement, optimized locomotive routing, controlled daily transportation, released the transportation potential to the maximum extent, and provided sufficient transportation capacity for the military games. Hankou station has specially designed and produced the marketing brochure (Bilingual Version) of "military games, starting from Hankou station". Wuhan station has opened the "peak sunset passenger area". Wuchang station has standardized the flow line of vehicles in and out of the station, making it more convenient for participants to travel and truly realize the "one-stop" service. On the g503 Fuxing train undertaken by Wuhan Railway Department, the stewards provided meticulous and thoughtful service, which gave the Mongolian delegation a feeling of being at home. The in-depth and meticulous work of Wuhan railway department not only makes passengers experience better travel, but also makes guests from all countries experience fast and warm. We should applaud and praise them.

"great events are hard to bear, prosperity and adversity are hard to bear." Wuhan railway department stands on the height of emphasizing politics and overall situation, full of pride and glory, with a never slacking mental state and an indomitable attitude of struggle, to create exquisite service "first-class package", to serve guests of all countries "in and out", and to show the new role of National Railway Enterprises in the new era. (He Yong & nbsp; Zhang Yusi)