Proper guidance to make the return peak period orderly and stable
With the last two days left for the National Day holiday, the Yangtze River Delta railway will also have a peak return passenger flow today and tomorrow. China Railway Shanghai Bureau Group Co., Ltd. predicted that the Yangtze River Delta railway is expected to send 2.78 million passengers on October 6; the passenger flow will further increase on October 7, with 2.96 million passengers expected to be sent. (Xinmin Evening News, October 5) the National Day holiday of
is about to be closed. A huge passenger flow team is formed by migrant workers, family visits and students. They rush to the railway, highway and aviation, among which the passenger flow of the railway is huge, and the recent rainfall weather has brought some difficulties to the railway transportation.
for passengers, the reason for choosing to travel by train is that the railway is less affected by rain and snow, especially with the acceleration of high-speed railway construction, the travel time is greatly shortened, which can save a certain amount of time for passengers, and fully enjoy the fast, convenient and safe travel experience. The majority of passengers hope to get thoughtful, careful and patient guidance and service during the journey, so as to arrive at the destination smoothly in a smooth and orderly manner.
therefore, the demand for relevant supporting services of the railway department will be higher and higher under this peak. How to effectively solve the heavy burden under this peak will naturally become the top priority of the work of the railway department. Although the Yangtze River Delta railway has increased trains in popular directions, it is still far from enough. It is not only necessary to evacuate passenger flow, but also to comfort passengers' psychology. Therefore, love guidance is more important.
love guidance includes the following aspects: it can enrich government officials to the front line, work with other comrades in the waiting room, entrance, ticket window and other key positions, and provide direction guidance, transfer guidance and ticket collection guidance for passengers. Due to the increase of the above-mentioned service staff, it is easy for passengers to get help in case of difficulties, reducing or even avoiding passenger flow congestion, and ensuring the order of getting in and out of the station and getting on and off the train. At the same time, there are also railway stations that organize volunteers to participate in it, to help the old, the weak, the sick and the disabled passengers to deliver luggage and articles, and to take the bus through the "green channel" conveniently and quickly. In addition, Guangzhou railway station actively extends the service scope of wechat, microblog and mobile phone client app, and publishes the remaining ticket information and waiting information at the first time, which is convenient for passengers to purchase tickets and enter the station for waiting. Through this seamless guidance service, passenger congestion is greatly reduced, and stable response to peak passenger flow is realized.
in addition, it is necessary to increase the number of passengers and EMUs to relieve the pressure of passenger flow, which also plays a role in peak passenger flow. Whether it is on-site patient and meticulous guidance service of the railway management department or on the media, the purpose is to meet the travel needs of the vast number of passengers. The return journey is a process and a new start. When the passengers come calmly, the railway department has the responsibility to send them away.
all in one: Wang Han