EMU service calls "railway town"

"Today, after watching the demonstration of the service etiquette of the mobile sisters, I finally found a knack to serve customers more professionally." On August 2, after attending the service etiquette training for EMU crew members, Liang Yujiao, the tea bar attendant of the train "railway town" in Xinnan village, Luanchuan County, Henan Province, said happily.

Luanchuan county is designated by China National Railway Group Co., Ltd. Xinnan village is a migration village. The villagers are all moved out of the riverside wasteland called "riprap Beach". When they first moved to Xinnan village, there were only some simple bungalows built by villagers themselves. In 2019, China Railway Zhengzhou Bureau Group Co., Ltd. built a "railway town" for Xinnan village by using waste rails, locomotives and carriages. With the "railway town", Xinnan village became more and more famous, and the silent mountains became lively. Since its opening in April this year, it has become a popular online tourist attraction. This year's Dragon Boat Festival holiday, the village's comprehensive tourism income of more than 100000 yuan.

Under the guidance of Railway Cadres stationed in the village to help the poor, Xinnan village established Xinnan Shuian Tourism Development Co., Ltd., which built the train carriage into a tea bar and absorbed local villagers as waiters. Most of the tea bar attendants are village girls. They seldom take the train. They don't understand the work of the train attendants. They lack some railway characteristics when serving. The village Party branch secretary Wang Chao looked in the eyes and moved his mind. Later, he accidentally learned that Wang Lu, the daughter of Wang Lei, a poverty alleviation cadre in Luoyang Locomotive Depot, was a high-speed rail crew member, so he asked him for help. After understanding the situation, Wang Lei agreed to the request of the dynasty, quickly contacted the third high-speed railway team of Zhengzhou passenger transport section, and got strong support.

On July 31, LV hang, the gold conductor of the third high-speed railway team of Zhengzhou passenger transport section, and Wang Lu, the business backbone, arrived at Xinnan village from Zhengzhou overnight. The next day, they carefully explained the service etiquette of demonstration station, walking, sitting, squatting, pouring tea and water, greeting and sending to the attendants of the train tea bar to improve their service skills.

At the training site, one by one, the waiters in exquisite uniforms and dignified manners have become a beautiful scenery in the mountains. "The moving sisters will teach us the standard service etiquette and important work concepts. We will practice hard to improve the service quality, so that tourists can come happily and return satisfied." A tea bar waiter said.

"Thanks for the help of the railway brothers and sisters, if the service is good, more tourists will come to the village for sightseeing and leisure." The dynasty said.