"How can I thank you" < / BR > -- Sidelights on Xi'an Bureau Group Company's service work of Shaanxi medical aid team
In the early morning of April 1, at the foot of the beautiful Lishan Mountain, 177 medical staff of the medical team of Shaanxi province came to the spacious and tidy square to do sports after having breakfast. Several days ago, they left Wuhan and returned to their hometown to have a centralized isolation and rest in a hotel of Longhai tourism group of Xi'an Railway Administration Group Co., Ltd. with the important achievements of Wuhan epidemic prevention and control.
"The chef of the restaurant prepared all kinds of home snacks for us, including cold skin, stir dough, mutton in water basin, etc., which were the flavor we most missed when we were in Wuhan." "The next day I returned to Shaanxi, I had a bad stomachache and couldn't eat. After the railway staff got to know the situation, they specially asked the chef of the restaurant to make a hot noodle for me, which moved me very much." "The hotel service is warm and thoughtful. The railway takes care of us with heart, affection and love. I sincerely thank them for their hard work." Medical staff, I'll tell you the truth.
On March 24, the fourth and fifth group of medical teams in Shaanxi Province returned to their hometown after completing the task of "epidemic" in the war, and carried out a 14 day intensive isolation and rest in a hotel of Xi'an Bureau Group Company. Based on the principle of "protecting, caring and caring for the medical staff", the group company of the Bureau has carefully formulated the isolation and rest plan, and has done a good job in food, lodging, physical examination, rest and other security work for the medical staff in an all-round way, providing intimate services from the aspects of food, clothing, housing and cultural life, so that the "retrograde" heroes can feel the warmth of home.
In order to make the medical staff feel relieved and comfortable, Xi'an Bureau Group Company strictly controls the "entrance" of food materials, carefully selects and purchases various fresh meat to make vegetables timely and ensure the safety of food materials; in food processing, it is necessary to control the "production" and arrange special personnel to communicate with the medical team leader every day, carefully formulate the meal schedule, so as to make the daily food not heavy, reflect the taste of hometown and have characteristics every day, To satisfy the medical staff. In order to ensure the "dining pass", according to the requirements of epidemic prevention and control, the hotel implements staggered peak dining and separate dining. After each meal, the restaurant is completely killed to create a safe and healthy dining environment.
"The medical team of aiding Hubei Province, with its armour in white and its retrograde March, has made outstanding contributions to winning the battle of prevention and control of epidemic, and is a real hero." "How can I thank them?" said Zhang Zhengan, the head of the hotel? Only by refining service measures, giving close care, letting them feel the warmth of home and the care of their families, can they repay their efforts and dedication. "
In consideration of the large number of young people in the medical team supporting Hubei, the hotel will open the sports venues and all kinds of exercise equipment, organize railway staff to sew sandbags, purchase fitness supplies such as gyroscopes, shuttlecocks, rope skipping, table tennis, badminton, etc., and organize medical staff to carry out health exercises, sports competitions and other activities in different periods of time every day. The staff of the hotel also carefully filmed the activities of the medical staff during the isolation and rest period, made short videos, and played them on wechat public account, hotel electronic screen and other platforms, recording the beautiful moments, so that the medical staff can relax and rest, and recover from the high tension and fatigue as soon as possible.
"In order to make the medical staff live in peace, our hotel specially made a service manual, decorated the room with flowers, calligraphy and painting, equipped with wash bags, tea, fruits, books, etc., to let them rest in peace." Li Fei, deputy manager of the hotel.
During the isolation and rest period, the railway staff sent birthday cakes, longevity noodles and greetings to the birthday medical staff. They also set up a wechat group of "heroes of Hubei Province for recuperation" in the dormitory building, arranged 11 employees to provide 24-hour service, and did a good job in reporting the health status of medical staff, garbage cleaning, environmental killing, clothes drying, etc., so as to ensure the physical and mental health of medical staff and return to work as soon as possible.
"We are just ordinary medical staff, but we have received the meticulous care of railway people, and we have been relaxed physically and mentally." "Every day we come back from Wuhan, we really feel the care of the people all over the country and the love of our parents." "In addition to putting gratitude in my heart, I will work harder in the days to come and listen to the call of the party and the people at any time." In the message book, many medical staff left their heartfelt words and thanked the railway staff and the people in their hometown for their sincere care.