Return passengers enjoy the new experience of ticket purchase

With the Spring Festival approaching, the universities in Guangxi are having holidays, and migrant workers and students have embarked on the journey back home. In the face of the reality of centralized travel of passengers, China Railway Nanning Bureau Group Co., Ltd. promotes the electronic ticket business, optimizes the organization of ticket sales, ensures the purchase of key groups, comprehensively improves the experience of ticket purchase, and makes passengers travel more warm and fast. During the Spring Festival, Nanning Railway Bureau Group Co., Ltd. fully implemented e-ticket in 36 high-speed railway stations of 7 high-speed railway lines. They do a good job in updating and expanding the core equipment of the ticket, cooperate with the reinforcement of 12306 ticket selling system, actively sort out the problems after the implementation of the electronic ticket, optimize the relevant operation process, and ensure the smooth and orderly ticket selling. Nanning Railway Bureau Group Co., Ltd. strengthened the organization and management of ticket sales, required each transportation station to flexibly adjust the window functions according to the passenger business processing, and implemented "separation of sales and return" and "separation of sales and withdrawal" according to local conditions, especially in the peak period of passenger flow, set up a special area for ticket refund and endorsement change in large stations, so as to ensure that passengers do not line up. They fully foresee all kinds of abnormal situations that may occur during the Spring Festival transportation, further improve the emergency plan for ticket sales in case of network failure, equipment failure, sudden passenger flow, train delay, etc., strengthen the emergency plan training and drill, and practically improve the emergency response capacity. They take the initiative to contact the employing enterprises and schools in advance, carry out door-to-door ticket sales, and provide convenience for students and migrant workers to purchase tickets. They also optimized and adjusted the Internet placement strategy, gave priority to the allocation of the next tier for the elderly, and provided personalized differentiated services for the elderly, children and their peers to meet the requirements of seat proximity to the maximum extent.