The railway spring festival will start tomorrow

The Spring Festival 2020 will be officially launched on January 10. The railway department adheres to the people-centered development idea, centering on the work goal of "safe Spring Festival, orderly Spring Festival, warm spring festival, and better experience for passengers", innovates and enriches nine service measures for the convenience of the people and the benefit of the people, helps the vast number of passengers warm home, and further improves the sense of happiness and security of travel. From January 10 to February 18, the Spring Festival railway transportation in 2020 will be completed for 40 days. It is estimated that 440 million passengers will be sent by the national railway, an increase of 32.57 million on a year-on-year basis, 11 million on a daily basis, an increase of 8.0%. The railway sector plans to increase the capacity resources as a whole, increases efforts to tap potential and improve efficiency, and achieves a new record in capacity arrangement. Before the festival, 5275 pairs of passenger trains will be arranged daily, with a transportation capacity of 10.1 million people; after the festival, 5410 pairs of passenger trains will be arranged daily, with a transportation capacity of 10.43 million people, with a year-on-year increase of 7.7% and 6.9% respectively. In 2020, the peak of ticket sales of Railway Spring Festival transportation has passed smoothly, and the experience of passenger ticket purchasing has been greatly improved. Since the sale of Spring Festival tickets began on December 12, 2019, a total of 383 million tickets have been sold by various ticket sales methods in China's railways, with a year-on-year growth of 8.2%, 14.182 million tickets are sold per day; 329 million tickets are sold on Railway 12306 network, accounting for 85.9% of the total number of tickets sold, and 12.187 million tickets are sold per day. Among them, on January 3, spring festival ticket sales reached a record high, with 16.39 million tickets sold through various channels and 14.43 million tickets sold online. After the start of Spring Festival, the railway department will focus on the whole process of passenger travel, strengthen safety assurance, strengthen boarding and landing organization, continuously improve services, and strive to create a safe, orderly and warm journey for the majority of passengers. Focus on innovation and enrichment of the following nine service measures for the convenience and benefit of the people: first, strengthen safety assurance to ensure safe travel of passengers. Always put passenger safety first, consolidate the achievements of comprehensive management of environmental safety of high-speed railway, conduct a comprehensive inspection and renovation of mobile equipment and fixed facilities, and lay a solid foundation for safety of Spring Festival transportation. Comprehensively optimize the flow lines of passenger arrival, waiting, check-in, boarding, boarding and departure, strengthen passenger guidance in places with dense passenger flow, implement anti-skid safety protection measures in rainy and snowy weather, and ensure the safety of passenger boarding and landing. The second is to comprehensively promote the high-speed rail e-ticket and improve the passenger experience. On the basis of pilot projects in the early stage, e-tickets will be promoted to high-speed rail and intercity lines, and all new high-speed rail lines will be implemented simultaneously, so that passengers do not need to take tickets for travel; staff and volunteers will be organized to strengthen the publicity of inbound and outbound processes, and services will guide passengers to adapt to new businesses, processes and equipment. Up to now, 1020 railway stations across the country have opened e-ticket services, covering high-speed railway and Intercity Railway basically. Third, continue to implement the station unblocking project to facilitate passengers' access and transfer. The self-service real name verification gate will cover all stations above prefecture level, and other stations will gradually deploy and apply it to improve the efficiency of passenger arrival verification. The number of convenient transfer stations and trackless stations will be increased. Before the Spring Festival games, the number of convenient transfer stations and trackless stations will reach 70 and 154 respectively. Coordinate with local governments and metro companies, continuously expand mutual recognition between Metro and railway security inspection, 13 metro stations such as Beijing South approved railway security inspection, reduce the intermediate link of passengers entering the station, and make travel more convenient and smooth. Four is to deepen the brand building of passenger service, so that more passengers can enjoy the high-quality service of Fuxing. We will expand the operation of Fuxing to serve 28 municipalities directly under the central government, provincial capitals, capitals of autonomous regions and the Hong Kong Special Administrative Region. Promote the integration of high-speed rail network and Internet, optimize and improve service measures such as online meal ordering, intelligent navigation, mobile payment, online seat selection, standby ticket purchase, code scanning payment, and strive to provide better experience for passengers. Fifth, strengthen information services and guide passengers to travel in an orderly manner. Based on the existing notification methods such as SMS, wechat, Alipay, etc., the "railway 12306" mobile phone client prompt is launched to provide timely and accurate travel information services for the majority of passengers, and the client is set with the "station large screen" function, so that the passenger friends can query the arrival and departure times, ticket checking status, on-time and late situation and other information of the high-speed railway station in real time. Sixthly, we will continue to do a good job in providing service for key passengers and strive to create a warm journey. Take measures such as priority of centralized handling outside the pre-sale period, reservation of ticket amount within the pre-sale period, opening of special windows in the station, etc., to ensure that key groups of passengers such as students and migrant workers can purchase tickets. Arrange the ticketing system to give priority to the allocation of tickets for the elderly, and the allocation of seats adjacent to peers for children. We will take a variety of measures, such as appointment registration, priority handling and volunteer service, to strengthen the services for the elderly, the young, the sick, the disabled, the pregnant and other key passengers. Seventh, we will promote the improvement of standards and quality, and improve the service quality of ordinary speed railway stations and trains. Focusing on meeting the basic service needs of passengers, vigorously advocate civilized service of station cars, comprehensively regulate the setting of various signs, strengthen the maintenance and renovation of equipment and facilities, consolidate the achievements of "toilet revolution", strictly manage food safety, and further improve the service quality of ordinary station cars. Eighth, we will strengthen the organization of various modes of transportation and get through the "last kilometer" service for passengers. Strengthen the coordination and communication with local traffic management departments, reasonably arrange bus, subway, taxi and other traffic connections, ensure that the operation time meets the travel needs of the first and last passengers of the railway, and strive to get through the "last kilometer" of serving passengers. The ninth is to expand the scope and scope of the implementation of the preferential fare, so that the railway capacity resources can better serve the passengers. Continue to implement discount discount for some return passenger train fares, expand the discount direction and increase the discount range to a minimum of 5.5%; add EMU additional trains into the discount range to provide preference for reverse spring passenger flow. Please pay attention to the railway 12306 website (www.12306. CN), the "railway 12306" client (the icon marked with "road emblem" and "China Railway" above the "railway 12306" font) and the information released by "China Railway" micro blog and wechat, especially the information of new line passenger train operation, arrange the trip in advance, try to travel at wrong peak, maintain good order, and create a joint venture Create a civilized travel environment. The railway department will continue to improve various services to make the travel experience better.