Electronic train tickets have been tried out in Tianjin! At present, it is only used in this high-speed railway section!

Since November 26, 2019, the pilot implementation of e-ticket business has been carried out in six stations in Beijing south, Tianjin west, Langfang, Tianjin South, Cangzhou West and Dezhou East under the administration of Beijing Railway Bureau of Beijing Shanghai high speed railway, between Beijing South and Dezhou East.

The scope of e-ticket business is sold on Railway 12306 website (mobile app) and pilot station. When passengers get on and off the station, the EMU trains in the same section of Beijing Shanghai high speed railway, Tianjin west railway station and Tianjin South Railway Station are pilot stations to handle ticket sales of EMU trains in the section (including ticket refunding and re signing), real name system verification and in and out station ticket inspection are carried out.

I. what is a railway e-ticket?

Railway electronic ticket is a railway passenger transport contract in the form of electronic data. After passengers purchase tickets, the railway transport enterprise no longer issues paper tickets.

2. What's the change in the ratio of Internet purchase of e-ticket to ordinary ticket?

1. After purchasing e-ticket through Internet (including mobile app), paper ticket will not be issued by railway, and passengers shall enter the station directly with ticket purchasing certificate.

2. Passengers who need to know the ticket information can print or download the ticket information sheet by themselves through the website, or print the ticket information sheet at the designated window of the station where the electronic ticket is implemented.

3. The passenger who needs to be reimbursed can go to the ticket window of the station to exchange for the reimbursement voucher (the reimbursement voucher is different from the ticket, there is no compartment seat information on the ticket, and the words "only for reimbursement" are marked) with the original valid ID card used in the purchase of the ticket within 30 days before or after the date of departure.

3. What are the changes in the ticket window, booking point and automatic ticket machine?

1. When the ticket is purchased through the ticket window, booking office and automatic ticket machine of the station, the window will print the ticket information sheet and no paper ticket will be issued. The passenger must check the ticket information on the spot.

2. If it is necessary to receive information such as train operation change, the passenger shall also provide the mobile phone number of the ticket buyer or passenger.

3. The ticket information sheet is only used as the information prompt for passengers to purchase tickets, not as the boarding certificate. After purchasing the electronic ticket, the passengers shall directly enter the station with the ticket certificate.

IV. how to change and refund the electronic ticket?

1. For the electronic ticket purchased by the passenger through the railway ticket selling channel through the electronic payment method, the ticket change and refund procedures can be handled through 12306 website (including mobile app) or the designated window of the station.

2. For the passengers registered in 12306 website (including mobile app) and successfully completed face identity verification through mobile app, they can also go through the procedures of changing and refunding the e-ticket purchased by others in the railway sales channel by using e-payment method through 12306 website (including mobile app). Passengers who have printed the reimbursement voucher shall go to the designated window of the station to go through the procedures of ticket change and refund as required.

V. how to handle the procedures of checking in and out of the station with electronic ticket?

1. Passengers who use resident ID card, permanent resident ID card of foreigners and resident ID card of Hong Kong, Macao and Taiwan shall go through the self-service gate to check in and out of the station by presenting the original valid identity card of passengers used in ticket purchase.

2. Passengers who use other certificates to purchase tickets shall go through the formalities of entrance and exit check-in through the manual channel with the original valid identity certificate of the passenger.

3. Passengers with children's tickets shall go through the formalities of entrance and exit check-in through the manual channel with the original valid identity documents of themselves or adults of the same trade used in the purchase of tickets.

4. Students who have been verified successfully, soldiers and fire rescue personnel who are disabled due to injuries in the people's Liberation Army and the people's Armed Police Force of China can go through the procedures for checking in and out of the station with the original ticket purchasing certificate.

5. For passengers who register users on 12306 website (including mobile app) and successfully complete face identity verification through mobile app, they can use the dynamic QR code generated by 12306 mobile app to handle the entrance and exit ticket checking procedures through the manual channel.

Vi. can I make up for the lost electronic ticket reimbursement voucher?

May not. E-ticket reimbursement voucher, as a valuable bill certified by the national tax department, cannot be processed repeatedly. Therefore, it is recommended that passengers print the reimbursement voucher according to their needs and keep it properly to prevent loss.