Diversified service "package" waiting for merchants to enter the Expo

With the second China International Import Expo entering the countdown stage, China Railway Shanghai Bureau Group Co., Ltd. carefully prepared for the war, precisely docked, improved the quality of software and hardware services with higher standards, launched a diversified service package for the Expo, polished the "window" of railway station cars, and let domestic and foreign merchants enjoy a better service experience.

It is reported that the second China International Import Expo will be held in the National Convention and Exhibition Center (Shanghai) from November 5 to 10. More than 3000 enterprises from more than 150 countries and regions will participate in the event, which is larger than the first one, with more activities and more participants. At that time, there will be a large number of merchants participating in the Expo by railway.

Shanghai Bureau Group Co., Ltd. promotes the enhancement and upgrading of transportation capacity, keeps an eye on the passenger flow demand during the Expo, based on the good use of basic map transportation capacity, lean ticket sales and precise driving, to ensure that the actual transportation capacity is increased by more than 2%; in line with the high-quality service requirements of the Expo, strengthen the multilingual training of personnel in the service desk of passenger station, high-speed rail multiple unit, 12306 customer service center and other posts, with multi-channel and all-round Provide consultation services in an all-round way; increase drinks and dishes that meet the tastes of foreign passengers on the ordering platform, and launch a variety of new packages on the dining car of the ordinary train; give full play to the demonstration effect of brand services, vigorously promote intelligent, personalized and customized services, and show a good image of the railway in the new era by upgrading the quality of passenger transport; strengthen coordination and communication with relevant departments and units in Shanghai To determine the transfer and release process of railway, subway, public transport and other means of transportation, improve the daily and emergency response mechanism, and improve the rapid release capacity of centralized arrival passengers.

In addition, Shanghai Bureau Group Co., Ltd. made great efforts to upgrade the hardware, assisted in opening the underground passage from Shanghai Hongqiao Station to the National Convention and Exhibition Center (Shanghai), and provided the short barge service of four-wheel battery car from Shanghai Hongqiao Station to the National Convention and Exhibition Center (Shanghai) within 6 minutes; for the three important passenger stations of Shanghai station, shanghaihongqiao station and Shanghai South Station and along the Shanghai Kunming railway passing through the exhibition area, it comprehensively The renovation of line capacity and station appearance, upgrading of customer service facilities and reinforcement of security equipment shall be carried out; the renovation and reinforcement of canopy, optimization of platform surface and modification of waiting room shall be carried out for Shanghai station, Shanghai Hongqiao Station, Shanghai South Station, etc., and the time nodes shall be defined one by one to ensure the completion of the period.