Changsha south railway station carries out questionnaire survey on passenger satisfaction

In order to further improve the management and service level of Changsha South Railway Station, provide better services for passengers in the station area, and enhance the reputation of the station area, on the afternoon of October 18, the Regional Integrated Management Office of Changsha South Railway Station conducted satisfaction survey to the citizens and passengers in the form of on-site questionnaires. This activity is also one of the theme education and learning activities of "never forget to remember the mission" in Changsha South Railway Station. A 6031 a 6031 Feng Liang, 31, is from Changsha. She has shared many times with her from Changsha South Railway Station. Now the traffic conditions are getting better and better, and everyone's travel is more and more convenient. Reminder signs are set everywhere, which saves a lot of consultation time. At the same time, volunteers can be seen everywhere. If there is a problem, they will take the initiative to help, especially good. "Because I have many times of intercity travel, I hope to set up an intercity transfer station here in the future." She looks forward to it. A 6031 a 6031 Tian Xiaobo is from Zhangjiajie. Today, he took a bus to Changsha south railway station to travel to Shenzhen by high-speed rail. "This is my first time here. I feel the sanitary environment is very good, the whole process of entering the station is very smooth, and the service attitude of the staff and volunteers is also very good." He said.

"according to the arrangement of Changsha Municipal Party committee and Yuhua District Party committee, combined with the theme education of" never forget to remember the mission ", we carried out such a questionnaire activity." Xie Lian, chief of the hub service section of the regional comprehensive management office of Changsha South Railway Station, introduced that he hoped to collect the suggestions and opinions of the passengers through this survey, understand the real ideas of the passengers, so as to understand the shortcomings and problems of the service in the station, and then put forward corresponding countermeasures through analysis, optimize the environment of the station, improve the management and service level, enhance the reputation of Changsha South Railway Station, and serve the tourists. Customers provide better and comfortable service.

it is understood that this questionnaire survey is based on the overall evaluation of passengers, basic supporting facilities and service facilities, management level and service quality, with a total of 13 questions, covering closed single and multiple-choice questions as well as opinions and suggestions that can be answered in an open manner.

in order to collect the opinions and suggestions of passengers in the station area, this survey will adopt the combination of online and offline. Welcome to click to enter the "customer satisfaction of South Railway Station area" survey page to participate in filling in. All participants have the chance to win the first prize. The first prize is apple airpods wireless headset. Second prize two, the prize for the kindel e-book reader. The third prize is five, the prize is millet MI4 intelligent bracelet.
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