How to deal with the situation of missing tickets by train?

1. What should I do if my ID card is lost on the way to check-in?

If you use your resident ID card to purchase tickets on 12306.cn website, and you use your resident ID card to go through the automatic check-in machine (gate machine) to check tickets directly at the qualified station, if you lose your resident ID card on the train and cannot confirm the ticket information, please make up the ticket first. If the passenger finds his / her resident ID card after making up the ticket, the conductor shall issue the passenger transport record to the passenger after confirmation. The passenger shall return the ticket to the refund window of the next station with the original passenger transport record and resident ID card, and then make up the ticket without refund fee.

2. If the ticket is lost, can it be reissued for reimbursement?

According to the relevant regulations of the state on invoice management, the transport bills such as tickets issued by the railway department have the attribute of invoices, and passengers can't make up for lost tickets.

3. How to go through the formalities of reporting the loss and making up for the loss of the real name ticket before the check-in?

(1) Please go to the designated window of the ticket office of the station to report the loss and make up before the ticket stops at the ticket departure station. When handling, it is required to provide the original valid ID card used in ticket purchase, the name of the station where the ticket is purchased (where the ticket is taken), the date of taking the train, the train number and the information of the departure and arrival station.

(2) After the station confirms that your identity, ticket and other information are correct, purchase a new ticket according to the original ticket number, seat and ticket price. The face information of the new ticket is the same as that of the original ticket, and the words "report loss and make up" shall be added.

(3) After getting on the train, please take the initiative to make a statement to the train staff (when taking the EMU, make a statement to the conductor, and when taking the ordinary bus, make a statement to the conductor). After the train checks that the original of the valid identity certificate used in "report loss and supplement ticket" and purchase ticket is consistent with the passenger and confirms that the original ticket is not found to be used by others before arriving at the station, the passenger transport record will be issued to you, together with "report loss and supplement ticket" as the ticket refund voucher.

(4) After arriving at the station, please take the initiative to declare to the staff at the exit of the station, cooperate with the staff for inspection, and handle the ticket refund formalities within 24 hours. At the time of handling, the passenger transport record, the original of "report loss and make up ticket" and the valid ID card used at the time of ticket purchase shall be used to return the ticket money of "report loss and make up ticket". The railway department does not charge the refund fee, but only charges 2 yuan as the handling fee. At the same time, the "report loss and make up ticket" and the passenger transport record shall be recovered.

4. If the real name system ticket is lost on the train, and the train can query the ticket information, how to go through the formalities of reporting the loss and making up?

(1) Please take the initiative to declare to the train staff (to the conductor when taking the EMU, to the conductor when taking the ordinary bus).

(2) After the train checks that the original valid identity documents and ticket information used by the passenger and the ticket are consistent, the conductor will handle the formalities for you to report the loss and make up, and only charge 2 yuan for the handling fee, and mark the words "ticket lost" on the ticket. The passenger transport record will be issued to you after the check seat is used normally before arriving at the station.

(3) After arriving at the station, please take the initiative to declare to the staff at the exit of the station and cooperate with the staff for inspection. The ticket, passenger transport record and the original valid ID card used for ticket purchase shall be marked with "lost ticket" on the ticket surface. The passenger transport record shall be recovered by the station, and the handling fee of 2 yuan charged by the train shall not be refunded.