12306 how to refund? Do you need any documents?

Refund is a common situation in our life, such as refund of movie tickets, train tickets, etc. Due to various reasons, we are unable to use the ticket, so we can return it to the original seller, which may be charged a certain percentage of the handling fee. The refund must be completed within the valid time of the ticket. So today I'd like to introduce the rules of 12306.

 

1. how to handle refund?

When the passenger requests a refund, please go to the station before the departure time indicated on the ticket, refund all the tickets and check and collect the refund fee. In case of special circumstances, it can be handled within 2 hours after departure with the consent of the station master at the place where the ticket is purchased or at the face of the ticket. Group passengers are requested not later than 48 hours before departure. If the original ticket is purchased in cash, the refund shall be made. If the original ticket is purchased by using bank card in the railway ticket selling window or online payment tool on 12306.cn website, according to the relevant regulations of issuing bank or online payment tool, the refund shall be returned to the bank card or online payment tool used in the original ticket purchase at the specified time. Passengers are not allowed to return their tickets after they start traveling. However, if you can't continue to travel due to injury or illness, you can refund the difference between the fare collected and the fare taken by the train according to the passenger transport record issued by the train, and charge the refund fee; if the fare taken by the train is less than the minimum mileage, it shall be calculated according to the minimum mileage; the same shall be handled by peers.

When returning the ticket with the "line" stamp, please handle the baggage change first.

Tickets that have been changed after driving will not be returned. Platform tickets are not refundable.

If necessary, the railway transport enterprise may temporarily adjust the refund method. Please consult the local station or pay attention to the station announcement.

 

2. What kind of certificate should be provided for ticket refund?

If you buy tickets at the railway ticket window, please go to the station ticket window to refund:

(1) If the passenger handles it himself / herself, please provide the original of his / her valid identity card used in ticket purchase; if the original of his / her valid identity card cannot be presented, please go to the station railway public security card making exit to handle the temporary identity certificate of the passenger train and refund the ticket.

(2) In case of handling on behalf of the passenger, the agent shall handle the refund formalities with the original of his / her valid identity document, the original or copy of the ticket and the passenger's valid identity document consistent with the face identity information.

After purchasing tickets on 12306.cn website, please provide the original valid identity card of the passenger used when purchasing tickets at the ticket selling window of the station; if the resident identity card cannot be read automatically or other valid identity documents other than the resident identity card are used for purchasing tickets, please provide the order number.

 

3. How to collect the refund fee?

If the ticket is refunded more than 15 days (excluding) before the departure, no refund fee will be charged; if the ticket is more than 48 hours before the departure time of the station, 5% of the ticket price will be charged; if the ticket is more than 24 hours, 10% of the ticket price will be charged; if the ticket is less than 24 hours, 20% of the ticket price will be charged.

In the period of 48 hours to 15 days before the train starts, if the ticket is returned 15 days before the train starts, 5% of the refund fee will still be charged.

If the ticket price of a new ticket is lower than that of the original ticket, the difference shall be refunded, and the refund fee shall be charged for the difference and the current refund standard shall be implemented.

The mantissa of the above calculation is in 5 corners, and the rounding off of mantissa less than 2.5 corners, the rounding off of mantissa more than 2.5 corners and the rounding off of mantissa less than 7.5 corners are calculated as 5 corners, 7.5 corners and the rounding off of mantissa less than 7.5 corners are calculated as 1 yuan. The minimum refund fee is 2 yuan.

If the ticket date after the change or change of arrival is during the Spring Festival, the ticket refund fee shall be charged according to the standard less than 24 hours before the departure time.

 

4. What kind of reimbursement voucher will be given to refund?

When the ticket selling window of the station collects the refund fee, it shall issue the refund (fee) reimbursement voucher. According to the relevant regulations of national invoice management, passengers can be reimbursed.