Create a sample of "future hub" reform of Hangzhou east railway station

Hangzhou east railway station, located in Jianggan District of Hangzhou, is one of the largest railway hubs in Asia, with a total construction area of 1.34 million square meters. There are more than 700000 people going in and out in 24 hours. How to speed up such a behemoth is a huge problem. A 6031 a 6031 only when it is difficult can one show courage. "Run once at most" to improve the service of Hangzhou east railway station.

"the average entry time is reduced by 4 minutes, the departure time is reduced by 10 minutes, and the waiting time is reduced by 17 minutes!" The latest big data monitoring report of Hangzhou east railway station shows that Hangzhou east railway station has taken a solid step towards the goal of fast in and fast out.

"take the public places such as terminals, bus stations and railway stations with dense flow of people and logistics as the key point of the reform of" run once at most ". The Reform Office of the provincial Party committee (the provincial run reform office), together with Hangzhou City, Jianggan District, Hangzhou Railway station and other units, is focusing on building the future hub of" the fastest, the most people's livelihood, the most intelligent, the most international, and the most Hangzhou ". Based on in-depth research On the basis of the concept, ideas and methods of "one run at most" reform, we have carefully planned and implemented the key reform tasks of improving the service of East Railway Station, covering 45 service contents in 5 categories, including fast service, convenient service, business service, intelligent service and humanistic service.

now, 37 items, such as subway inspection free transfer, "leave first and pay later" and public toilet reconstruction, have been implemented, and successfully passed the "national day test". With the year-on-year increase of 37.6% in the number of railway arrivals, the passenger evacuation speed has been improved simultaneously, and the passenger comfort and experience have been enhanced simultaneously. A 6031 a 6031 fast and convenient service greatly improved a 6031 a 6031 "in the past, when we got off the high-speed railway, we had to take the subway, and we had to carry large bags and small bags for long-term security inspection, which took time and effort. Now, Hangzhou east railway station has opened the subway" exemption "service, which is really very convenient." Recently, Mr. Chen, who returned to Hangzhou from Wenzhou, couldn't help praising the "seamless transfer" between the high-speed rail of Hangzhou east railway station and the subway. After the "one-way inspection exemption" is opened in

, isolation facilities are set up at the East and West ends of the arrival hall of the railway to form the "outbound inspection free area". Passengers arriving at the high-speed railway can directly transfer to the subway to reduce repeated security inspection, and the average arrival and departure time of passengers is reduced by 40%.

this is only one part of the whole process optimization of Hangzhou east railway station, optimizing the traffic organization, improving the traffic microcirculation along the main channel by transforming the central green belt, increasing or decreasing lanes, setting up pedestrian safety island, adding traffic lights and other measures; optimizing the guidance signs, the overall design of 9.3 square kilometers and 1.34 million square meters of regional space of the east railway station, and comprehensive use of color block guidance , pattern identification and other ways to build an integrated guide system; transform the taxi channel, transform the original two loading points of two loading areas into four loading areas and eight loading points, to maximize the traffic efficiency; implement parking "leave the site first and pay later", and vehicles without cash charging channel leave the warehouse in 5 seconds. The whole process of

is optimized, and the access is faster. All round quality improvement and warm service. On the one hand,

focuses on improving service hardware. 13 public toilets in the station will be upgraded, 6 third toilets will be added, 96 toilets will be added, handrails for accessible toilets will be standardized, managed and serviced by the hub management committee of the east railway station, so as to achieve "toilet paper and odor free" in the whole period. Add convenient service facilities, 2 self-service ticket machines and 2 ticket changing windows in the waiting hall to facilitate ticket changing; 2 self-service machines with temporary identity certificate are added in the ticket hall, which can handle cards in 20 seconds; add "Hangzhou office service" comprehensive self-service machine and citizen card self-service machine in the outbound layer, which has handled more than 7000 services in the vicinity since it was put into use in July. Set up health care facilities, set up 3 fixed mother and baby rooms and 7 mobile mother and baby rooms in the waiting hall and arrival floor, and set up the first public safety "future health room" in the waiting hall, which can provide self-service services such as pre hospital first aid, medical navigation, health monitoring, etc., with an average daily service number of more than 100 people.

, on the other hand, focuses on optimizing service software. Promote voluntary service, innovate and launch the mechanism of "urban night watchman", and launch the "love in East Station" voluntary service brand. We have improved business services and created an environment of "assured consumption". We have assessed 50 "assured consumption demonstration stores" and 119 "assured consumption striving stores". A 6031 a 6031 smart humanity shows new connotation a 6031 a 6031 digital era, how can we make the east railway station more intelligent? Promote the digital transformation of East Railway Station, build a model and comprehensive demonstration area for urban brain construction, and build a smart hub with a sense of future. A 6031 a 6031 where is the restroom? How can I get to the mother and baby room? How to find the place you want to go? The newly upgraded "smart Hangdong" app can help you. With this artifact, even the first time to the east station, you can find the place you want to go by navigation. The navigation lead is accurate to within meters. There are ten scene intelligent functions in the app, such as navigation, intelligent customer service and one button alarm, which effectively improve the travel efficiency of passengers Rate. At the same time, the

pushes 5g technology application, sets 5g experience area in the waiting hall, provides on-site experience of application products such as luggage robot, 5g mobile phone, pan intelligent terminal, etc., takes the lead in realizing 5g signal coverage of mobile, and becomes the first high-speed rail hub with 5g network coverage in China.

: build the scene of the city brain east station, online digital tourism special line, convenient parking, traffic optimization, intelligent elevator, intelligent garbage cleaning and transportation, build the "digital cockpit" of the east station, and transform data resources into governance efficiency. At present, three digital tourism special lines have been opened to accurately push digital tourism, public transport and other information by SMS, helping more than 200000 passengers to achieve the goal of "transfer once at most"; in cooperation with navigation software such as Gaode and Baidu, intelligent guidance of inbound traffic flow has been achieved, and the congestion of Wangjiajing on Xinfeng road has been significantly improved.

digital transformation, more intelligent scene. Benchmarking in all fields, more international experience. Integrate international elements into east railway station facilities transformation, service supply and other aspects to improve the international level of East Railway Station services. In terms of facilities, the international elements of logo guidance are added to standardize the bilingual setting of signage; in terms of services, the international currency exchange window is newly set up in the waiting hall to provide currency exchange services for passengers from all countries; the volunteer service projects are expanded to recruit volunteers with foreign language expertise to provide foreign language services for tourists. A 6031 a 6031 full culture display, more unique charm. Enhance cultural experience, systematically build cultural system, and enrich the cultural attributes of East Railway Station as a city portal. In the waiting hall, there are Xiling Seal society cultural consumption demonstration points, more than 100 kinds of Hangzhou characteristic cultural souvenirs are added, more than 10 kinds of special hand gifts of less than 30 yuan are specially developed to promote cultural communication and consumption; during National Day, Spring Festival and other holidays, there are "Qiantang charm" and "creative Hangzhou" series landscape pieces and punch points in the waiting hall, departure floor platform and arrival floor, and east-west square The theme green landscape facilities of "new town Yuyue" and "Longjing tea" are provided for tourists to take photos.

"the reform of the east railway station should truly reflect the sense of gain, happiness and security for the vast number of passengers, as well as the spirit of" let running become the normal, let innovation become the accelerator, let people's satisfaction become our goal ", and also reflect the role of reform as the" first gun ", leading the reform of public places in the province To develop in depth and make the people more satisfied. " Cheng Yongqun, Secretary of the Party Working Committee and executive deputy director of Hangzhou east railway station hub management committee, said.

next step, Hangzhou City, Jianggan District and Hangzhou railway station will further gather key forces and collaborative resources, fully promote projects such as optimizing guidance signs, improving volunteer services and improving barrier free facilities, further improve the overall efficiency of the reform of the east railway station, and promote the spiral improvement of the reform effect; further strengthen the summary of reform experience to form a mechanism and standard The standardization results provide the samples and standards of the East Railway Station extending from the "run once at most" reform to the public places.