Build a "Home" for Overseas Travel by Tourists

In June 2017, Cao Chaojie traveled from Nanjing to Phuket Island to undertake the important task of serving the overseas destinations of Touniu. In July 2018, Touniu Phuket Island Market opened, and Cao Chaojie became the business manager of Touniu's first overseas market. By August 2019, Cao Chaojie was blackened by the warm sunshine of Phuket Island. He was also praised by tourists. Thailand is one of the most popular overseas tourist destinations for Chinese tourists. In recent years, the number of Chinese tourists to Thailand has been constantly refreshing. Phuket Island, located in southern Thailand, has abundant entertainment resources and is crowded with tourists all the year round. From the landing of destination customer service to the opening of overseas markets, Touniu provides various services such as tourism consultation, local playtime booking, translation, luggage storage, and medical assistance for visitors traveling to Phuket Island. After graduating from the first overseas store University in Phuket, Cao Chaojie first worked in Shanghai as a timber import enterprise, dealing with African plate companies for a long time. However, this "relaxed" job has also put him under considerable growth pressure for a long time. "This ease slowed down the promotion of self-worth. Later, I returned to Nanjing, a university-educated city, and joined Touniu. At the time of entry, all the new employees were trained together and the scene was very shocking. Cao Chaojie recalled that when the immediate leader asked him how long he would like to stay on the road, his answer was "many years". In recent years, Touniu has continuously expanded its domestic and foreign service network to provide customers with better travel experience. In 2017, Touniu planned to deploy its destination service in Phuket Island, opening a "recruitment" within the company. Cao Chaojie, with his familiarity with his destination and outstanding business ability, seized the opportunity to challenge and fully exercise his personal abilities. Everything is difficult at the beginning. When I first arrived in Thailand, problems such as language difficulties, inadaptability to food and lack of family and friends came up one after another. When a person stays, the sound of rain hitting on a plastic bottle at night will make him listen to it fascinatingly for a long time. Cao Chaojie, as a tourist service in Phuket Island, continued to go deep into the local tourism industry during the year, and closely contacted the tourists to Phuket Island. He properly handled the consultation and help of tourists, accumulated abundant data for Touniu Destination Service, and detailed analysis of passenger data also expanded the later market. The foundation has been laid. (Cao Chaojie waits for candidates while working in the cafe next to the store.) In 2018, Tuniu plans to open its first overseas store on Phuket Island, and Cao Chaojie, who has gradually integrated into local life, takes over the challenge of changing his post as a "market manager". Nevertheless, the hard work of the store preparation really made him worried. In more than a month after receiving the mission, Cao Chaojie's daily life is like this: every day in the scorching sun, he walks around the streets and stores in Patong District of Phuket Island to inspect the stores, and carries out site selection and customer visits. After more than a month's intensive preparations, the first store on Touniu Phuket Island opened smoothly. After opening, recruiting Thai employees who understand Chinese has become another challenge. "At first, only one Thai employee was recruited. Phuket Island is one of the most popular overseas destinations for Chinese consumers. The address of the store we choose is Patong Third Street in Phuket. It belongs to the area where Chinese tourists are more concentrated. Many Tour Niu visitors and other Chinese tourists who come to Phuket Island freely will also come to see our new store and consult and understand it. Our products and services are not in the minority. There is still a lot of pressure in the store. Every day I worry about whether she won't come to work the next day. For Cao Chaojie, the biggest challenge at first was the training of Thai employees. Because the work of the stores was complex, the staff not only sold but also planned, but also played the role of customer service during travels. This put forward a high demand for their Chinese proficiency, system operation proficiency and customer sales ability. Ask. With intensive work and various kinds of training, shop staff are busy until 10 p.m. every day. After more than a year's development in the eyes of frequent tourists, such as online consultation, assistance in medical treatment, and recovery of articles, Tuniu currently has two stores on Phuket Island, located opposite Best West Hotel on the Third Street of Patong and near the "beloved resort" on the south side of the Second Street. At the same time, the service level of Phuket store staff has been steadily improved. Many guests said that they could see the TuiNiu logo in Thailand, which was very kind and helpful for everyone to travel more safely and safely. At present, the products sold by Touniu overseas stores, including one-day tour, sea trip, restaurant, tickets, shooting, shuttle and other local entertainment products, will be synchronized on Touniu Tourist APP Destination Channel. Tourists can choose online consultation and order, or they can go to the stores and Touniu Tourist App Destination Channel. Personnel face-to-face consultation to enhance mutual understanding and trust. In stores, visitors can also enjoy intimate services such as baggage storage, data printing, free WIFI, free drinking water and so on. Guests can always seek support or help from stores when they encounter any problems during their travels. "The staff of Phuket Island stores often receive various requests from customers, ranging from interpreters, baggage checkers, night markets, medical problems, insurance reports, etc. These all-round services have been highly recognized by the guests, which has greatly boosted the popularity of our market. Cao Chaojie has offered his help many times when the guests are in trouble, and he has received high praise among the tourists. Xin Shoudong, general manager of Touniu Overseas Region, said. In February this year, Mr. Yang went to Phuket Island for vacation, stayed in Patong Design Hotel "sleep with me", and found that 5,000 yuan of cash had been left on his return trip. Cao Chaojie, who received the help, carefully understood the guest's information and rushed to the hotel as soon as possible. Because of the prompt and prompt disposal, Mr. Yang's cash was recovered smoothly. However, at that time, the relevant staff of TuiNiu did not plan to return to China in a short period of time, and the cash could not be brought back. Taking into account the guest experience, Cao Chaojie passed the money back to the guests through Alipay. Mr. Yang gave special thanks and high praise to Cao Chaojie for his help and flexibility in handling matters. Like Mr. Yang, Mr. Cao Chaojie helped the family of Ms. Chen, a member of the four stars of TuiNiu who traveled in June this year. Ms. Chen was accidentally injured when she took part in the ATV playground project. Due to her poor language and lack of local acquaintances, she contacted the Touniumen Market for the first time. After learning the news, Cao Chaojie rushed to Ms. Chen's hotel to see her urgently, help her prepare the certification materials needed for medical treatment, and help her contact the insurance company to report the case. During this period, Cao Chaojie also helped the guests communicate with the scenic area, coordinated the payment of medical expenses for the injured guests in the scenic area. After receiving preliminary medical treatment, Cao Chaojie also arranged a flight service for Ms. Chen's family on their return journey, and asked about the recovery of their condition on their own initiative after they returned home. "Although there was a little episode of injury during the trip, the service and attitude of Tuniu were very good." Ms. Chen said that she was a loyal customer of TuiNiu, and the incident also made her trust TuiNiu more. In addition, a Touniu tourist who met Cao Chaojie in a Thai hospital and was helped by him also singled out Cao Chaojie: "When Phuket Island was on vacation, her mother suffered from kidney stones and had difficulty in examining her in the hospital due to lack of language. Fortunately, a staff member surnamed Cao Phuket Island came across Tuu Niu who helped us enthusiastically and also spoke Chinese. Thai employees'phone calls are deposited in my mobile phone for consultation. Afterwards, we are also eager to send us back to the hotel. What a good Chinese man with flesh and blood! ___________ (Comments on Cao Chaojie's service on TuiNiu's official website) Happily getting along with the local people, Cao Chaojie, who has not returned home for more than a year without vacation or visiting relatives, misses his parents in China, but the warm care of the local people also makes him feel the warmth of home. This year, the neighbors of Cao Chaojie's rental neighbourhood solemnly invited him to their dinner party on the Thai New Year's Day. Faced with Thai-speaking locals, Cao Chaojie never imagined how well he could get along with them. Sometimes, the neighbors would take the initiative to help him pull out the "growing and pleasant" weeds around the house, and Cao Chaojie would take him fishing in his spare time. Even when he moved away, the old grandmother next door would reluctantly ask, "Will he come back? Have time to play." (In his spare time, Cao Chaojie's neighbour took him fishing.) "Before, my family had some worries about my coming to Thailand. First, I was too far away from home, and second, I was afraid that I would be unsafe working abroad all the year round. Now it seems that the choice was not wrong. I not only harvested a lot of Thai friends locally, but also gained more trust in TuiNiu in the process of providing services to domestic tourists. It made me feel very accomplished to provide "home" warm services for overseas tourists. Cao Chaojie said. "Now, I will share the treasured Erguotou with my neighbours and get along with them very happily. I also benefited greatly from their non-anxious and naturally enthusiastic lifestyle. Compared with more than a year ago, now I have no worries about my life. At the same time, I am well aware of my responsibilities. Next, my Thai companions and I will work harder to provide better service for tourists in the local area. With the continuous support from the company, we believe that we can provide more Chinese tourists with faster and better service. Cao Chaojie said. Statement: The content of this article (text and pictures) is provided by "TuiNiu". The content has nothing to do with this site. This site does not bear any responsibility for this article. Statement: The content of this article (text and pictures) is provided by "TuiNiu". The content has nothing to do with this site. This site does not bear any responsibility for this article.