Here comes the railway e-ticket! How to use and how to reimburse

It is another reform in the aspect of railway ticket system that electronic ticket replaces paper ticket with electronic data. The implementation of e-ticket is conducive to non-interference services such as self-service real name verification and self-service test ticket. Compared with the paper ticket, the electronic ticket is simpler and has a better experience. When taking the

in and out of the station, the passenger can use the original ID card or the dynamic QR code generated by the 12306 mobile app to verify through the self-service gate and go through the entry and exit procedures. In the aspect of

tickets, electronic tickets can be purchased through two channels. One is to purchase tickets online, and the other is to purchase tickets through manual windows and automatic ticketing machines.

no matter which way, after the ticket is purchased successfully, fill in the phone number of the ticket buyer, and you will receive the electronic ticket notice pushed by the railway department. You can choose whether to print the ticket information sheet and reimbursement voucher according to your needs. When taking the

train, the passengers can download or print the ticket information sheet by themselves through the website, or print the ticket information sheet at the designated window of the electronic ticket pilot station, at the automatic ticket machine, or through the handheld high-speed rail app or wechat applet to bind the 12306 account to facilitate the quick query of important information such as the check-in gate, train number, car number, seat number, etc. In the aspect of



endorsement and refund, passengers who purchase tickets by electronic payment but do not exchange for reimbursement voucher can go through the procedures of endorsement and refund through 12306 website, mobile app or designated window of the station; passengers who pay by cash or print reimbursement voucher must go to the designated window of the station.
how can
be reimbursed?

if the reimbursement voucher is required, it can be printed at the ticket window of the station and at the ticket vending machine with the original valid ID card used during ticket purchase within 30 days prior to the departure or the date of taking the train. Over 30 days, you can contact the railway 12306 customer service center.

special attention should be paid to the fact that the electronic ticket reimbursement voucher, as a valuable bill certified by the national tax department, can only be processed once, please keep it properly. After the application of e-ticket, the tickets sold in the ticket window and self-service equipment of the pilot line are all e-tickets, no paper tickets will be issued, and passengers will not have to wait in long lines to exchange for paper tickets. (Li Ya)