"Top" brother of Xining railway station

There is always a busy figure in the waiting room of Xining railway station: he runs between the lost goods warehouse and the service desk, carefully checks the passenger transport record, arranges the lost goods of passengers, carefully places the goods on the shelf, inspects and checks, and each action shows his standard and preciseness for work. He didn't speak much, but he was interested in passengers, which reflected the noble quality of Nanjing railway station passengers. He is Duan Shanhu, the passenger transport worker in Xining railway station who manages the lost goods. A 6031 a 6031 every day, as long as he changes into a uniform, he has to tidy up his clothes in front of the cloakmirror, straighten the party emblem on his chest, and then enter the working state. Along the way from the verification port, he is always careful to find and correct the loopholes in the work of young employees, and patiently explain to them how to communicate with passengers and solve problems. He, who has been a party member for 23 years, always uses his own actions and examples to "straighten out the party emblem on his chest". In his 19 years of passenger transport work, he has always used the phrase "people railway for the people" to restrain his work. Especially when he worked at the service desk, he was warm-hearted and attentive to key passengers. For taking over the management of lost and found passengers, it became his daily work to find and contact them carefully.

I remember a time when spring festival was just around the corner. The waiting room was bustling with passengers. A careless passenger left a bunch of keys on the seat in the waiting room. The staff picked them up during the patrol and handed them to the service desk for broadcasting. Later, the passenger to Lanzhou West Railway Station contacted the service desk staff through "12306" and claimed that "the key is very important and he is willing to take the car back to get it". Duan Shanhu left his contact information to the passengers and made records as required. A day later, around 21 p.m., the passenger called him and said he had just arrived at Xining railway station to claim his key. Duan Shanhu, who has been off work, came from his home in the west of the city in nearly 40 minutes by bike to help passengers identify, sign and hand over goods, and do a series of work. The passenger expressed sincere thanks and said Duan Shanhu was "faster and punctual than the express delivery brother". Over the years, passengers have claimed wallets, SLR cameras, laptops, mobile phones and so on with a large amount of cash. "High quality" is their consistent evaluation of Duan Shanhu. This seems to be an ordinary job. Duan Shanhu has been doing it for 11 years, regardless of the weather. In 2019, Duan Shanhu went to the station to hand over the lost articles 18 days out of 21 days' leave. His solid work style and dedicated spirit reflect his mission and have been praised and praised by the staff and passengers. It embodies trust, responsibility and his original intention for passenger transport. For many years, he insisted that "the problem of passengers can not be asked, the difficulty of helping passengers can not be solved, and the heart of solving the problem is warm", and throughout his work.

people all say that the passenger transport post is as plain as water, but Duan Shanhu patiently answers the passenger's questions, actively supports the old and the young, takes the initiative to solve the passenger's difficulties, and uses the humanized and affectionate attitude and means to solve various problems in the work. He didn't make the ordinary become mediocre, but made people respect and praise. A 6031 a 6031 every day, in addition to the work joint control response, the most frequent call is the name "Duan Shanhu". The wheelchair at the service desk is broken, please find him to repair it; the lock of the locker is broken, please find him to replace it; there is a chair leg in the conference room that is not good, please find him to nail it And every time he encountered the issue of labor protection, heatstroke prevention and cooling supplies and other issues, he arranged for each team and distributed them in place. A 6031 a 6031 a person, a cart, a figure, has become a unique symbol of Duan Shanhu. Passenger transport workers all know that as long as Duan Shanhu repairs and helps, there is nothing bad to do or repair. "When we are tired from work, think of Duan Shanhu, the master," said the young passenger worker. He is like an indefatigable "top", rotating for passengers and colleagues A 6031 a 6031 in 2011, I don't know how many items were found by him and handed over to the passengers in good condition, and how many thank-you letters he received. But no matter how time changes, what remains unchanged is his original intention and mission. In his body, I really see what is the "screw" spirit of the Communist Party members. A flag of Duan Shanhu's true Party member!

"where has the time gone? I'm getting old before I feel young..." Looking at his hurried back, I seem to understand that "the prime year does not come again, ordinary into nothing".