Daxi high speed railway opens e-ticket service

It is learned from China Railway Xi'an Bureau Group Co., Ltd. that since November 20, 2019, electronic ticket business has been opened in three stations under the management of China Railway Xi'an Bureau Group Co., Ltd., namely, North Xi'an, North Weinan and Dali, involving 26.5 pairs of high-speed rail from North Xi'an station. Passengers can take the train without taking tickets and swiping their certificates, which marks the era of paper ticket of the train or will become history.

Electronic ticket, also known as "paperless" ticket, is a railway passenger transport contract in the form of electronic data, which has the same legal effect as ordinary ticket. After the implementation of e-ticket, there will be no "pick-up" link in the future for the G, D and c-head trains of e-ticket service stations. After ordering tickets through the Internet, passengers can directly hold the second-generation ID card and other valid ID documents without exchanging for paper tickets, or swipe the two-dimensional code to complete the rapid arrival, which reduces the time of queuing for ticket collection, queuing for refund and change of tickets, queuing for loss report and ticket replacement, and greatly improves the efficiency of arrival.

After the implementation of e-ticket, there will be some changes in the process of ticket purchase, arrival, refund and endorsement, mainly reflected in: in the process of ticket purchase, passengers who purchase tickets through 12306 website (including mobile phone client) can print or download the ticket information sheet by themselves; passengers who purchase tickets through station window and automatic ticket machine, the railway department will provide the ticket information sheet and ask passengers to check it on the spot For information; if the passenger needs to receive the train operation change information, he / she can register the mobile phone number at the time of ticket purchase. The ticket information sheet is only used as the information prompt for passengers to purchase tickets, not as the boarding voucher.

In the inbound and outbound links, when the passenger holds the resident identity card of the people's Republic of China, permanent resident identity card of foreigners, resident identity card of Hong Kong, Macao and Taiwan, pass for Hong Kong and Macao residents to and from the mainland, pass for Taiwan residents to and from the mainland and other automatic reading documents, the original valid identity card of the passenger used in ticket purchase can be used to complete the real name system verification and entrance and exit check-up through the self-service gate Procedures: when the passenger holds the account book and other documents that can not be read automatically, he / she can use the original valid identity card of the passenger when buying the ticket to complete the real name system verification and entrance and exit check-in procedures through the manual channel.

During the boarding process, the passenger shall take the seat according to the car number and seat number displayed in the ticket purchasing information. In case that the train staff check the ticket, the passenger shall show the original valid identity card used in the ticket purchasing.

Passengers who change or refund tickets and purchase tickets by electronic payment can go through the procedures of change or refund through 12306 website or the designated window of the station; passengers who pay by cash or have printed reimbursement vouchers must go through the procedures at the designated window of the station. If reimbursement voucher is required, it can be printed at the ticket window of the station (including the automatic ticket vending machine and the window of the selling point) with the original valid ID card used during ticket purchase within 30 days before departure or from the date of taking the train; if it is more than 30 days, it can be handled by contacting the railway 12306 customer service center.

When the passengers who meet the conditions of purchasing student tickets handle the business of purchasing and taking tickets for the first time in each academic year, they are required to check their student cards, preferential vouchers and identity documents at the designated window of the station, and complete the collection and association of preferential qualifications by means of automatic reading or manual input of ID information of purchasing tickets. Passengers with student tickets shall go through the examination procedures before driving and then enter the station.

For passengers who meet the conditions for purchasing disabled military tickets, when they first handle the business of purchasing tickets and taking tickets, they need to check the disabled military ID card and identity card at the designated window of the station, and complete the collection and association of preferential qualifications by automatically reading or manually entering the information of ID card for purchasing tickets. Passengers with disabled military tickets shall enter the station and take a bus after going through the examination procedures before driving.

The railway department reminds: at present, the electronic ticket is only used in the published and implemented line stations. If the departure station and the terminal station of the passenger's riding section are both the published and implemented stations, the electronic ticket can be purchased; if the passenger's train runs across the line between the published line and the unpublished line, and any one of the departure station and the terminal station is not within the scope, the original ticket purchasing method shall be still used By bus. For detailed information about e-ticket, the vast number of visitors can inquire through 12306 website and relevant station announcement.