12306 what are you doing when you stop business in the evening?

From 23:00 every day to 6:00 the next day is the system maintenance time of 12306. During this time, the website and app only provide query services, and can't purchase, refund or change tickets. This seems to be the "off duty time" of 12306, but the stations all over the country are still selling tickets. For the night watchmen of tickets, the busiest time of the day is just beginning.

It's not hard to see from this spectacular computer room that the traffic of handling business through 12306 every day is not! Chang! Pang! Big! In order to prevent the trouble, it is necessary to carry out routine maintenance for the system, check the operation log and update the database regularly.

The technical support and maintenance center of railway ticket selling and reservation system is mainly responsible for the technical support and maintenance of ticket window selling, telephone booking, Internet selling, automatic selling, automatic checking, China Railway Yintong card, station vehicle interaction, real name system, verification checking and other systems for 18 Railway Bureau Group companies and stations in 24 hours Customer service center provides relevant business information support services.

Night watchman - night operation and maintenance monitoring

Although most people have already fallen asleep at this time, the work of night watchers has just begun. They need to monitor a large number of data in real time at night according to each specified time period, such as: data of night ticket marketing system, real name system, etc.

In addition to the monitoring of the ticket system, the night watchman shall provide technical support for the stations selling tickets at night, and continuously provide high-quality services for the passengers travelling at night.

"Some problems, from the feedback to solve, may not take long. But for every passenger, the problem must also be very difficult, and the delay will affect their normal travel. "

Round the clock task ticket monitoring

There are so many contents to be monitored in the passenger ticket system that more than 20 systems, online and offline, hardware, database, network, data synchronization and other contents need to be monitored in an all-round way. The business of 12306 website and app, including ticket queuing, average waiting time of passengers, Internet remaining ticket inquiry, etc., shall also be monitored in an all-round way.

At daybreak, the night watchman finally finished his work. According to the problems that occurred the night before, one of the little brothers told Xiaobian not to forget to remind the passengers of some things when he got off work.

When the 12306 account is cancelled, the inactive members will be cancelled simultaneously; when the 12306 account is cancelled online, the activated members will not be cancelled. After registering 12306 account, you need to rebind it.

Please identify 12306 for ticket purchase. The third-party platform not only has risks, but also may cause others to steal identity information to purchase tickets and generate unpaid orders, which will affect your normal ticket purchase.

No SMS can be received when checking the mobile phone: it may be because the passenger's mobile phone intercepts the verification SMS or is intercepted by the service provided by the operator. I suggest you check whether the SMS is blocked.

Points not received: according to the rules of the railway smooth travel plan, the points will be automatically entered into the member's account within 5 days after the member actually arrives at the station. So don't worry

Every night, when all lights are on, there are always some people who stick to their jobs and silently guard the smooth running of the railway.