Attentive service to make passengers warm on their way home

On October 22, 2019, k1658 train departs from Xiangyang to Shenzhen east railway station. At 8:20 p.m., while Wang Jianyong, the conductor of the train, was inspecting the sleeping car, a passenger of the 15-car train was crying at the windshield with his 2-year-old daughter in his arms. When the conductor of

patrols the carriage, the conductor informs the conductor with walkie talkie. Wang Jianyong rushes to the carriage as soon as he hears the news. The conductor goes to inquire and learns that the passenger is carrying the child, but the upper berth is purchased. He fails to negotiate with other lower berth passengers on his own, and feels very sad. When the child cries again, he is out of control and squats at the windshield to cry! After knowing the situation, the conductor Wang Jianyong comforted the passengers, and at the same time, he went back to the car once to explain the situation to other passengers, and negotiated with other passengers in the lower berth. Finally help passengers to complete the adjustment of berths! A 6031 a 6031 this little help is one of the many warm services for the passengers for captain Wang Jianyong. Passengers have a headache on the train to help the radio to find doctors, passengers lose packages or wallets in the station and the train to find them in time, and help special key passengers to board and descend. There are so many things like this. It's Wang Jianyong's service goal to solve problems and problems for passengers at any time, and make them feel at all times and at ease. Only such high-quality service can make passengers feel at ease and warm. The good image of the railway enterprises will welcome more passengers.

Cai Meng