Listening is ability, attitude and responsibility

Recently, China Railway Research Institute Group Corporation, which is known as the cradle of the Renaissance, issued a "solicitation order"! It will be open to the public to solicit the optimization and upgrading scheme for the first and second class seats and business seats of Fuxing EMU, which can be participated by individuals and groups. There is no doubt that the majority of passengers are the most direct experience of the comfort and rationality of the facilities and equipment of Fuxing EMU. How comfortable is it? Is the setting reasonable? Passengers have the most say. "Iron boss" changed to "mandatory" to set up facilities and equipment to provide services to listen to the opinions of passengers "act according to the will" to optimize the settings. A small change and a small solicitation of opinions really make people "bright at the moment".

be a listener and collect ideas. Listen to the opinions and suggestions of the service object and improve according to them. This is not a denial of the previous work, but for better service to the passengers.

listening is an ability to innovate. Carnegie once said, "a pair of smart ears is better than ten mouths that can speak." The warmth and love of railway department can be gradually melted and sublimated in listening. Learning to "listen" and actively "listen to opinions" can make the service of railway department meet the wishes of passengers and understand the needs of passengers better. Only by listening can we fully understand others and achieve our goals more quickly. Effective listening can make better progress and solve problems. It is the ability of self innovation and the courage of self change to ask for advice and change.

listening is an attitude of serving the people. The people's railway is for the people. No matter how far or how the railway develops, its starting point and destination have never changed. Its original intention is always to serve the people. The opinions are mainly aimed at the system optimization design of comfort, convenience, privacy and economy of seats and passenger compartments of Fuxing EMU, so as to improve the overall applicability of passenger compartments of Fuxing EMU. The important embodiment of serving the people is to pay attention to the needs of the people. If the railway department loves passengers, it will certainly pay attention to them. Listening is the most important and common form of attention. It is a better service attitude for passengers to listen to the voice of passengers and let them participate.

listening is more of a personal responsibility. Railway departments have been working hard to improve the travel experience of passengers. From brushing the face to entering the station to electronic ticket, from trackless connection to standby ticket purchase, from waiting for passengers to door-to-door service, the refinement and deepening of a series of service measures make it more convenient and thoughtful for passengers to choose railway as a means of transportation. This year's national day, the number of passengers transported by the railway per day and the total number of passengers transported during holidays reached a new high. This fully shows the recognition of the vast number of passengers for the railway work, which undoubtedly becomes the driving force for the continuous development of the railway. It is the responsibility for self-development and also for passengers to ask for their opinions.

listen and improve endlessly. Respect the main body of the passengers, listen to the voice of the passengers and reasonably "act according to the will". This ability and attitude should always be on the road. (Wen / Cao Henggang)