What is 12306? How to buy tickets on 12306 website?

1. What services does 12306.cn provide?

China Railway Customer Service Center website (12306.cn, hereinafter referred to as "12306.cn website") provides user registration, train schedule query, balance ticket query, ticket price query, purchase ticket (including online payment), order query, re-signing, change arrival, refund, railway passenger information query and other services.

2. Is it necessary to register?

Before purchasing tickets on 12306.cn website, please register users. When registering, please enter the relevant information correctly and check it carefully. After successful registration, users can buy tickets for themselves or others.

3. Is 12306.cn a full-time service?

12306.cn website provides information inquiry service all day and ticket purchasing service from 6:00 to 23:00 every day.

4. What tickets can 12306. cn buy?

On 12306.cn website, you can buy four kinds of direct tickets for adults, children, students and disabled soldiers (including disabled people's police) sold by railway ticket system.

5. Purchase tickets at 12306.cn website. Do you have time requirements?

At 12306.cn website, when dealing with ticket purchase, re-signing, refund and other business, please not later than 25 minutes before driving; within 25 minutes before driving, please go to the station ticket window for processing.

At 12306.cn website, when dealing with the "change-to-stop" business, please do not later than 48 hours before driving.

6. What identity documents can be used on 12306.cn?

When registering and purchasing tickets on 12306.cn website, the valid identity documents available include: Resident ID Card (including Resident ID Card of the People's Republic of China, Resident Residence Card of Hong Kong, Macao and Taiwan, Permanent Residence ID Card of Foreigners), Hong Kong and Macao Resident Pass to and from the Mainland, Taiwan Resident Pass to and Mainland Pass, and those available according to regulations. Four kinds of valid passport certificates, please input relevant information according to the prompt of 12306.cn website. When purchasing a student ticket, please provide information about the school and the discounted travel area.