Introduction

Xiamen Station is located in Xiamen, a beautiful coastal city. Xiamen Station was built on April 17, 1957. It was electrified in December 1993. Xiamen Station has been the first-class passenger transport station since September 10, 1999. Since May 9, 2004, Xiamen Station has been under the jurisdiction of Nanchang Railway Administration.

Xiamen Railway Station is a station with a history of fifty years. In order to fulfill the service purpose of "People's Railway for the People", the cadres and staff of Xiamen Railway Station have made great efforts to grasp the characteristics and rules of passenger transport work, explore the service quality management with "window" characteristics, set up a set of scientific management system, and successively developed and applied calculation. The network ticketing system, LED-guided display system, voice synthesis system for passenger interrogation, computer management system for traffic safety and multimedia office automation local area network have improved the technical content of station operation, passenger service, ticket selling, information management and safety management system. In order to improve the quality of staff, Xiamen Railway Station has established an educational incentive mechanism, implemented the Ministry of Railway's standard service standards, and formulated a complete set of general passenger service standards, post standards and operation standards. In order to strengthen internal control and external supervision, Xiamen Railway Station also employs relevant social experts as "woodpeckers" to supervise and inspect the service quality of Xiamen Railway Station, so as to promote the continuous improvement of the service quality of Xiamen Railway Station. The station also actively carries out ISO 9001 quality system certification, and strives to achieve standardization, procedural and institutionalization of service quality. At the end of 2004, the home page of Xiamen Railway Station was made. Users can search all kinds of railway passenger transport and station information on the home page when they log on to the website of Xiamen Railway Station www.xmhcz.com. They can also handle some business such as group booking and time ticket price inquiry online.

Xiamen Railway Station has always followed the service concept of "service has only a starting point, satisfaction has no end point", wholeheartedly providing high-quality service for passengers, which has been widely recognized by all walks of life. It has been awarded many times by the Ministry of Railway, Railway Administration, Fujian Province, Xiamen City, Fujian Province May Day Award, Fujian Province Customer Satisfaction Enterprise, and Wen. Ming Station, Civilized Unit, Advanced Collective, Advanced High Quality Station, First-Class Standard Unit for Spiritual Civilization Construction, National Advanced Grass-roots Party Organizations, National Demonstration Site for Spiritual Civilization Creation Activities, and many other honorary titles.