E-ticket is available on Guangzhou Shenzhen Hong Kong high speed railway
The reporter learned from Guangzhou Railway Group on December 6 that since December 7, the stations of Nanning Guangzhou railway, Guiyang Guangzhou railway, Guangzhou Shenzhen Hong Kong high speed railway, Shanghai Kunming high speed railway, Xiamen Shenzhen railway and other lines have successively implemented electronic passenger tickets. In addition, Hainan ring Island high speed railway, Guangzhou Zhuhai intercity railway, jiangzhan railway and Meishan railway, which have previously implemented electronic passenger tickets, the lines under the administration of Guangzhou Railway Group to realize electronic passenger tickets have been expanded to 9.
it is understood that since December 7, there are three stations in yunfudong, Nanjiangkou and Yunan of Nanning Guangzhou railway, five stations in Foshan West, sanshuinan, zhaoqingdong, Guangning and HUAIJI of Guiyang Guangzhou railway, five stations in Qingsheng, Humen, Guangming City, Shenzhen North and Futian of Guangzhou Shenzhen Hong Kong high-speed railway, and a total of 13 stations will implement e-ticket. From December 10, 2016, there are 11 stations in Liling East, Changsha south, Xiangtan north, Shaoshan South, Loudi south, Shaoyang north, Xinhua South, Xupu south, Huaihua South, Zhijiang and Xinhuang west of Shanghai Kunming high speed railway, 11 stations in Pingshan, Huizhou south, Huidong, men, Shanwei, Lufeng, Kuitan, Puning, Chaoyang, Chaoshan and Raoping west of Xiamen Shenzhen railway, 22 stations in total will be implemented E-ticket. According to the relevant person in charge of the passenger transport department of
Guangzhou Railway Group, after the implementation of e-ticket, the changes in the process of ticket purchase, in and out of the station, taking the train, returning and changing the ticket are mainly reflected in the following aspects:
ticket purchase link, through the 12306.cn website (including the "railway 12306" mobile app), passengers can print or download the ticket purchase letter by themselves Interest note: for passengers who purchase tickets through the station ticket window, automatic ticket machine and railway ticket agency, the railway department shall provide the ticket information note and ask the passengers to check the information on the spot; if the passengers need to receive the train operation change information, they can provide or record the mobile phone number to the staff at the time of ticket purchase. The ticket information sheet is only used as the information prompt for passengers to purchase tickets, not as the boarding voucher.
in and out of the station, when the passenger holds the resident identity card (including the resident identity card of the people's Republic of China, the permanent residence identity card of foreigners, the resident identity card of Hong Kong, Macao and Taiwan), the pass for Hong Kong and Macao residents to and from the mainland, the pass for Taiwan residents to and from the mainland, and the electronic passport, etc., which can be read automatically, the original valid identity card of the passenger can be used when purchasing the ticket Through the self-service gate, the real name system verification and entrance and exit check-in procedures are completed; when the passenger holds the account book and other documents that cannot be read automatically, the original valid identity card of the passenger used in ticket purchase can be used to complete the real name system verification and entrance and exit check-in procedures through the manual channel.
if you need to change or refund the ticket, the passenger who purchases the ticket by electronic payment method and does not print the reimbursement voucher, the registered user on 12306.cn and has passed the face verification of 12306 mobile app, you can go through the change or refund formalities through 12306.cn website or the designated window of the station; the passenger who pays by cash or prints the reimbursement voucher must go through the formalities at the designated window of the station 。 If the reimbursement voucher is required, it can be printed at the ticket window (including the automatic ticket vending machine) of the station with the original valid ID card used during ticket purchase within 30 days before the departure or from the date of taking the train. If it is more than 30 days, it can be handled by contacting the railway 12306 customer service center.
railway department specially reminded that at present, the electronic ticket is only implemented in the published line station. If both the upper station and the lower station are implemented stations, the electronic ticket can be purchased; if any one of the passenger's upper station and the lower station is not within the scope of implementation, the ticket purchased is a common train ticket, and the ticket purchased in the non implemented station is still purchased according to the original way Tickets for the ride. (reporter Zhang Ying from Guangzhou)